In the settlement agent / conveyancing industry, clients can, at times, be extremely distressed, in tears or aggressive. These emotions are generally caused by deadlines not being met through situations that are often outside the control of the client and the conveyancer.

Judith Pinczuk, owner and Managing Director of Chalwest Conveyancing states that “Our workplace faced staff having personal issues that exacerbated the pressure that affects everyone that works in our industry. ”

“My staff are empathetic to the clients and tend to take very personally the grief and anxiety of the clients they deal with.”

From a business point of view, this is by far the best investment that I have ever made in my staff.

Judith found that her staff were generally exhausted and particularly on a Friday when most settlements take place. The pressure from work overflowed into the staff members’ personal lives and then pressure from home came back into the workplace.

Judith says “Even though there are business owners and managers who say that employees personal lives should be left at the door, in reality, this doesn’t really work. One definitely affects the other and you have to be aware of this.”

Expectations

“I was also hoping for a general easing of the tension and pressure that was a constant part of the environment in the office.”

“I wanted my staff to be calm sounding boards for our clients without getting personally involved. This would be in the best interests of both the client and our workplace”.

The staff at Chalwest were a bit sceptical of the treatments when it was suggested that something was going to be trialled. No one in the office had experienced Flower Essence treatments and were sceptical as to how a 10-15 minute treatment could have an effect as opposed to a longer more involved session.

• All staff were “on board” after only the second session.

Benefits

From an employer point of view, Judith noticed that:

• Staff were able to put things into perspective more easily
• Staff dealt with problems instead of getting caught up in them
• Everyone was calmer
• Productivity increased
• Teamwork in the office improved
• Staff had empathy, but are detached from the anxiety and emotion

“People were co-operating with each other more so than before the treatments which improved the general atmosphere in the office and both the quality and quantity of work being produced. There is a calmer more relaxed atmosphere in the office now and the staff are more in control. The office is no longer the tense, pressure cooker that it used to be”.

“Staff were sleeping better, they became more relaxed personally and all noticed differences with how they interacted with their families”.